Shipping & Refund Policy
- Unless otherwise indicated, OWAYS offers free shipping in the contiguous US!
- Upon confirmation of your order and payment, we will process the shipment within 2 business days.
- To track your order: after your order has been placed you will receive a confirmation email with your order ID number (keep this number for your records.) And you will receive an additional email with tracking information to follow the delivery of the order.
- Usually takes 5-7 business days for the delivery. (Most orders delivered within 3-5 business days.)
- Should your package not show up, or arrive damaged, please contact us at firstname.lastname@example.org
- 30 days return: If you aren’t satisfied with the product you receive, you may initiate a Return/Exchange Request within 30 days from the date of the item’s arrival. Please click here for more return and refund policy information.