Shipping & Refund Policy

  1. Unless otherwise indicated, OWAYS offers free shipping in the contiguous US!
  2. Upon confirmation of your order and payment, we will process the shipment within 10 business days.
  3. To track your order: after your order has been placed you will receive a confirmation email with your order ID number (keep this number for your records.) And you will receive an additional email with tracking information to follow the delivery of the order.
  4. Usually takes 10-15 business days for the delivery. (Most orders delivered within 15-20 business days.)
  5. Should your package not show up, or arrive damaged, please contact us at 
  6. 30 days return: If you aren’t satisfied with the product you receive, you may initiate a Return/Exchange Request within 30 days from the date of the item’s arrival. Please click here for more return and refund policy information.